General Terms and Conditions Riad – Boutique Hotel – Restaurant La Claire Fontaine
vers. its operating company NBBH SARL, hereinafter Hotel.
These General Terms and Conditions govern the legal relationship between you as a guest and the Hotel.
- Conclusion of the contract
The contract is concluded with the receipt, the reservation confirmation signed by the guest, an e-mail with all details from the confirmation form, a deposit or via an internet-based booking system or via our homepage. If the booking guest registers further guests, he is liable for the fulfillment of their obligations.
The concrete services of the hotel are based on the reservation confirmation. If the guest requests services that are not provided by the hotel itself, the hotel acts merely as an intermediary. These services will be invoiced separately.
- Prices and payment obligations
The prices result from the confirmation respectively the price list. Please note that we work with daily rates, where prices are based on availability. The hotel is entitled to ask for a deposit, mainly during the high season, for group reservations or special events, in the amount of 30-60% of the total amount upon conclusion of the contract. Room rates based on the Non-Refundable Rate will already be charged 100% to the credit card at the time of the definitive booking. The deposit will be deducted from the hotel price owed or any cancellation fees. In addition to a deposit, the hotel may also require a credit card guarantee and signature. Credit card information is only used to secure the reservation. Final payment will be made on site after further consultation with the guest. The deposit must be paid 30 days prior to arrival. This period may vary depending on the season. If the deposit is not paid in time, the hotel can cancel the contract after a short grace period of 5 days has elapsed without success and demand the cancellation fees mentioned under point The final invoice must be paid in cash or with an accepted credit card (Visa, Mastercard) on the occasion of check-out. Invoices of the hotel are due within 10 days from the date of invoice without deduction.
- Changes, cancellations and no-show
Changes and cancellations of bookings: Decisive for the calculation of a timely cancellation or change of a booking is the arrival of the written notification in the central reservation department of the hotel, as well as the subsequent confirmation from the hotel.
Cancellations of internet-based bookings:
Cancellations via internet-based booking systems are only legally effective if they have been cancelled via the booking system in compliance with the cancellation conditions and accepted by the hotel. If the customer withdraws from the contract, the following cancellation costs are to be paid depending on the booking type:
Up to 21 days before arrival: free of charge
20-15 days before arrival: 30% of the total arrangement
14 -6 days prior to arrival: 80% of the total arrangement, if the suite cannot be sublet.
4 – 0 days prior to arrival or No-Show: 100% of the total arrangement
- Room check-in and return
The rooms will be made available from 15.00 on the day of arrival at the latest. On the day of departure, the rooms are to be vacated by 11.00 a.m. in the morning. If the room is returned late, up to 50% of the room price will be charged. If the room is returned after 6:00 p.m., the entire room price will be charged. The guest has no right to a specific room, unless otherwise agreed. The rooms may be used only for the agreed purpose of overnight stay. The hotel is entitled to terminate the contract without notice if the contract has been concluded under false or misleading information or if the room is not used in accordance with the contract.
- Liability of the hotel
The hotel is liable for the guests‘ brought-in belongings according to the legal regulations. The hotel is not liable for slight negligence. The hotel is not liable under any legal title for services that it has merely arranged for the guest (Item 3, Paragraph 3). Should the guest come to harm or be dissatisfied with the hotel’s services, he must notify the hotel immediately, otherwise he can no longer assert any rights. All claims against the hotel become time-barred within 4 weeks after the end of the contract. Non-contractual liability is governed by the statutory provisions, subject to further liability limitations and exclusions in accordance with these General Terms and Conditions.
Any data transmitted by a customer will only be passed on to the extent necessary for a booking. Data will not be passed on for any other purpose. In all other respects, the statutory data protection regulations are observed when collecting data. Please also refer to our detailed data protection guidelines.
- Applicable law / place of jurisdiction
Only Moroccan law is applicable to the reservation agreements including the general terms and conditions and any additional agreements as well as to the contracts concluded on their basis. The exclusive place of jurisdiction for all differences arising from these terms and conditions is Marrakech.
- Final provisions
Prices are subject to change at any time. Changes to these general terms and conditions must be made in writing.
Marrakech, May 30, 2022